---
title: Windows – BitLocker Recovery Key Requested at Startup
description: Medinbox Support
---

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# Windows – BitLocker Recovery Key Requested at Startup

### ⚠️ WIP – To Be Completed

### Scope

This article applies to Corebox systems that fail to boot and display a BitLocker recovery prompt at startup.

### Issue Description

At system startup, the Corebox is blocked with the following message:

> **“Enter the recovery key to get going again”**

As a result, the system cannot boot into Windows and is unusable for the end user.

![](https://support.medinbox.com/hubfs/Knowledge%20Base%20Import/35881119077661.jpg)

### Symptoms

- Corebox does not boot into Windows.
- A BitLocker recovery key is requested immediately at startup.
- No access to AppCenter or Producer is possible. No remote access either.

### Initial Diagnosis

In some cases, this issue may be caused by a transient boot or hardware state and can be resolved without entering a recovery key.

Before proceeding with recovery key retrieval, basic checks must be performed.

### Step 1 – Basic Recovery Attempt (Mandatory)

Before attempting any key retrieval, perform the following actions:

1. Perform a **full shutdown** of the Corebox.
2. Power off the system completely.
3. Wait **at least a few minutes** to ensure the system is fully powered down.
4. Restart the Corebox.
5. During startup, **press any key on the keyboard** to ensure the system detects input devices correctly.

✅ If the system boots normally after this step, no further action is required.

### Step 2 – Collect the BitLocker Recovery Key ID (Mandatory)

If the BitLocker recovery prompt persists:

1. **Contact Medinbox Support** and **provide the full BitLocker Recovery Key ID**.
2. The Recovery Key ID must be provided:
   
     - **In writing**, or
     - **As a clear photo or screenshot**, where the Recovery Key ID is fully readable.
3. Confirm that the Recovery Key ID matches the one displayed on the Corebox screen.

### Step 3 – Insert the Recovery Key provided by Medinbox Support

1. Head to the **“Enter the recovery key”** screen and insert the Recovery Key provided by Medinbox Support.
2. Check and confirm whether the Corebox boots correctly to Medinbox Support.

### Expected Outcome

- Either the system successfully boots after a clean restart,
- Or the BitLocker recovery key is retrieved and applied,
- Or the system is identified as non-recoverable and escalated for replacement.

### Notes

- Do **not** attempt random recovery keys.
- Do **not** reinstall Windows without prior validation.
- Always request and verify the **Recovery Key ID** before searching for a BitLocker key.
- Follow the official BitLocker recovery process once documented.

Related to

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