--- title: Screen - Cropped display despite 1080p resolution (overscan issue) description: Medinbox Support --- [Skip to content](https://support.medinbox.com/kb/screen-cropped-display-despite-1080p-resolution-overscan-issue#main-content) English Show submenu for translations ![LOGO-Medinbox-RVB](https://support.medinbox.com/hubfs/LOGO-Medinbox-RVB.svg) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Medinbox Support](https://hub.medinbox.com/kb?hsLang=en) 2. [Hardware](https://hub.medinbox.com/kb/hardware?hsLang=en) 3. [Displays](https://hub.medinbox.com/kb/hardware?hsLang=en#displays) # Screen - Cropped display despite 1080p resolution (overscan issue) ### Issue Description The display output appears cropped or partially cut off, even though Windows is correctly set to a 1920×1080 (1080p) resolution.   ### Symptoms • Parts of the image are missing on the edges of the screen. • The Windows display resolution is confirmed as 1920×1080. • The issue persists across applications.   ### Preliminary Checks 1\. Temporarily grant Administrator rights to the Medinbox-user session. 2\. Open Windows Display Settings and confirm that the active resolution is set to 1920×1080. 3\. If the resolution is correct, proceed to check the screen configuration.   ### Root Cause This issue is typically caused by the display itself having the 'Overscan' feature enabled. Overscan is a screen-level setting that scales the image beyond the visible area, resulting in a cropped display.   ### Resolution This setting cannot be modified from Windows or the Medinbox system. It must be disabled directly on the screen. Procedure To disable Overscan (to be done by a local user on the field): 1\. Press the first physical button located under the screen. 2\. Navigate to 'Manual Image Adjust'. ![](https://support.medinbox.com/hubfs/Knowledge%20Base%20Import/33269220773533-1.jpg) 3\. Disable the 'Overscan' option. ![](https://support.medinbox.com/hubfs/Knowledge%20Base%20Import/33269220774685-1.png) 4\. Exit the menu and make sure that the full image is now visible.   ### Support Note If the user does not have access to the screen controls, local IT or on-site staff must perform this adjustment. Related to - [configuration](https://support.medinbox.com/hc/en-fr/search?content_tags=01KF3H445ZYZCPDK8WZRMRB617&utf8=%E2%9C%93&hsLang=en) - [Hardware](https://support.medinbox.com/hc/en-fr/search?content_tags=01KF3MRCZ1KEQ293EWNEP5RX9G&utf8=%E2%9C%93&hsLang=en) - [Monitor](https://support.medinbox.com/hc/en-fr/search?content_tags=01KFAYJ50XNAG406FP2FEXJJTR&utf8=%E2%9C%93&hsLang=en) - [Corebox](https://hub.medinbox.com/kb/corebox?hsLang=en#main-content) - [Getting started](https://hub.medinbox.com/kb/corebox?hsLang=en#getting-started) - [Product-specific Troubleshooting](https://hub.medinbox.com/kb/corebox?hsLang=en#product-specific-troubleshooting) - [Air](https://hub.medinbox.com/kb/air?hsLang=en#main-content) - [Getting started](https://hub.medinbox.com/kb/air?hsLang=en#getting-started) - [Product-specific Troubleshooting](https://hub.medinbox.com/kb/air?hsLang=en#product-specific-troubleshooting) - [Hardware](https://hub.medinbox.com/kb/hardware?hsLang=en#main-content) - [PC](https://hub.medinbox.com/kb/hardware?hsLang=en#pc) - [Audio](https://hub.medinbox.com/kb/hardware?hsLang=en#audio) - [Cameras](https://hub.medinbox.com/kb/hardware?hsLang=en#cameras) - [Capture Cards](https://hub.medinbox.com/kb/hardware?hsLang=en#capture-cards) - [Displays](https://hub.medinbox.com/kb/hardware?hsLang=en#displays) - [Storage](https://hub.medinbox.com/kb/hardware?hsLang=en#storage) - [Applications](https://hub.medinbox.com/kb/applications?hsLang=en#main-content) - [Producer](https://hub.medinbox.com/kb/applications?hsLang=en#producer) - [Case Library](https://hub.medinbox.com/kb/applications?hsLang=en#case-library) - [Microsoft Windows](https://hub.medinbox.com/kb/applications?hsLang=en#microsoft-windows) - [Communication Apps](https://hub.medinbox.com/kb/applications?hsLang=en#communication-apps) - [Intercom](https://hub.medinbox.com/kb/intercom?hsLang=en#main-content) - [Getting Started](https://hub.medinbox.com/kb/intercom?hsLang=en#getting-started) - [Product-specific Troubleshooting](https://hub.medinbox.com/kb/intercom?hsLang=en#product-specific-troubleshooting) Copyright © 2026, Medinbox