---
title: Producer - Headsets aren't working
description: Medinbox Support
---

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1. [Medinbox Support](https://hub.medinbox.com/kb?hsLang=en)
2. [Hardware](https://hub.medinbox.com/kb/hardware?hsLang=en)
3. [Audio](https://hub.medinbox.com/kb/hardware?hsLang=en#audio)

# Producer - Headsets aren't working

If your headsets are not working in Medinbox Producer, follow the below steps.

- Reach the Audiobox.
- Make sure that both the power cable and the USB cable next to it are properly seated.
- On the Corebox, make sure that the USB cable connecting to the Audiobox is also properly seated.
- Make sure the Audiobox power switch is ON.

The Audiobox sometimes has a USB Port failure.

To try and resolve this issue, disconnect the USB cable on the computer side, then plug it back into a different USB port.

 

![](https://support.medinbox.com/hubfs/Knowledge%20Base%20Import/10959674524829.png)

If the Jabras headsets bases are displaying a white battery indicator, and a blinking blue headset indicator try the following steps:

- Disconnect the power cord from the base (charging station).
- Lift the headset from the base (charging station)
- Press on the Multifunction button, that has the colored sticker for 3 to 5 seconds. The headset will shutdown and it should blink rapidly then stop blinking completely.
- Once it's shut down and stopped blinking, put the headset back on its base.
- Wait for 20 seconds to a minute.
- The headset should be back to its original operating state, with a constant green battery LED displaying on the base.

 

If the steps above are unsuccessful and the headset(s) is still unpaired, proceed with the steps below:

- Power off the base.
- Remove the headset from the base.
- Turn off the headset by holding the Multifunction button for 3 to 5 seconds until the headset LED rapidly flashes and then turns off. Release the button afterward.
- Place the headset back on the base.
- Power on the base, wait for a short time, and report the LED status of the base.

Related to

- [Audiobox](https://support.medinbox.com/hc/en-fr/search?content_tags=01KEYD6SJJWHQ5RS9ZQP1220WD&utf8=%E2%9C%93&hsLang=en)
- [Headset](https://support.medinbox.com/hc/en-fr/search?content_tags=01KEYD70AD7H3188FA6HQCK7WW&utf8=%E2%9C%93&hsLang=en)

- [Corebox](https://hub.medinbox.com/kb/corebox?hsLang=en#main-content)

    - [Getting started](https://hub.medinbox.com/kb/corebox?hsLang=en#getting-started)
    - [Product-specific Troubleshooting](https://hub.medinbox.com/kb/corebox?hsLang=en#product-specific-troubleshooting)
- [Air](https://hub.medinbox.com/kb/air?hsLang=en#main-content)

    - [Getting started](https://hub.medinbox.com/kb/air?hsLang=en#getting-started)
    - [Product-specific Troubleshooting](https://hub.medinbox.com/kb/air?hsLang=en#product-specific-troubleshooting)
- [Hardware](https://hub.medinbox.com/kb/hardware?hsLang=en#main-content)

    - [PC](https://hub.medinbox.com/kb/hardware?hsLang=en#pc)
    - [Audio](https://hub.medinbox.com/kb/hardware?hsLang=en#audio)
    - [Cameras](https://hub.medinbox.com/kb/hardware?hsLang=en#cameras)
    - [Capture Cards](https://hub.medinbox.com/kb/hardware?hsLang=en#capture-cards)
    - [Displays](https://hub.medinbox.com/kb/hardware?hsLang=en#displays)
    - [Storage](https://hub.medinbox.com/kb/hardware?hsLang=en#storage)
- [Applications](https://hub.medinbox.com/kb/applications?hsLang=en#main-content)

    - [Producer](https://hub.medinbox.com/kb/applications?hsLang=en#producer)
    - [Case Library](https://hub.medinbox.com/kb/applications?hsLang=en#case-library)
    - [Microsoft Windows](https://hub.medinbox.com/kb/applications?hsLang=en#microsoft-windows)
    - [Communication Apps](https://hub.medinbox.com/kb/applications?hsLang=en#communication-apps)
- [Intercom](https://hub.medinbox.com/kb/intercom?hsLang=en#main-content)

    - [Getting Started](https://hub.medinbox.com/kb/intercom?hsLang=en#getting-started)
    - [Product-specific Troubleshooting](https://hub.medinbox.com/kb/intercom?hsLang=en#product-specific-troubleshooting)

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