--- title: Producer - Blue video output from scaler description: Producer - Blue video output from scaler --- [Skip to content](https://support.medinbox.com/kb/producer-blue-video-output-from-scaler#main-content) English Show submenu for translations ![LOGO-Medinbox-RVB](https://support.medinbox.com/hubfs/LOGO-Medinbox-RVB.svg) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Medinbox Support](https://hub.medinbox.com/kb?hsLang=en) 2. [Applications](https://hub.medinbox.com/kb/applications?hsLang=en) 3. [Producer](https://hub.medinbox.com/kb/applications?hsLang=en#producer) # Producer - Blue video output from scaler ![](https://support.medinbox.com/hubfs/Knowledge%20Base%20Import/33387945789469-1.png) If you come across a **blue source** in Producer, there could be two possible issues: \- The source is not correctly connected to the scaler \- The source's resolution and/or type don't match the settings configured on the scalers dipswitches. You can try **swapping out the connecting cable** and check if it resolves the issue.   If you need to adjust the scaler settings to match your source, change the position of the **dipswitches located on the side** and refer to the chart below :![](https://support.medinbox.com/hubfs/Knowledge%20Base%20Import/33387977207709-1.png) The chart can also be found on the **back of the scaler**. Don't forget to select the **source** type. Once the settings are configured correctly, the video feed will become visible. Related to - [Producer](https://support.medinbox.com/hc/en-fr/search?content_tags=01KEYD0HC1ENKVRVDA1283E0VA&utf8=%E2%9C%93&hsLang=en) - [Hardware](https://support.medinbox.com/hc/en-fr/search?content_tags=01KF3MRCZ1KEQ293EWNEP5RX9G&utf8=%E2%9C%93&hsLang=en) - [Corebox](https://hub.medinbox.com/kb/corebox?hsLang=en#main-content) - [Getting started](https://hub.medinbox.com/kb/corebox?hsLang=en#getting-started) - [Product-specific Troubleshooting](https://hub.medinbox.com/kb/corebox?hsLang=en#product-specific-troubleshooting) - [Air](https://hub.medinbox.com/kb/air?hsLang=en#main-content) - [Getting started](https://hub.medinbox.com/kb/air?hsLang=en#getting-started) - [Product-specific Troubleshooting](https://hub.medinbox.com/kb/air?hsLang=en#product-specific-troubleshooting) - [Hardware](https://hub.medinbox.com/kb/hardware?hsLang=en#main-content) - [PC](https://hub.medinbox.com/kb/hardware?hsLang=en#pc) - [Audio](https://hub.medinbox.com/kb/hardware?hsLang=en#audio) - [Cameras](https://hub.medinbox.com/kb/hardware?hsLang=en#cameras) - [Capture Cards](https://hub.medinbox.com/kb/hardware?hsLang=en#capture-cards) - [Displays](https://hub.medinbox.com/kb/hardware?hsLang=en#displays) - [Storage](https://hub.medinbox.com/kb/hardware?hsLang=en#storage) - [Applications](https://hub.medinbox.com/kb/applications?hsLang=en#main-content) - [Producer](https://hub.medinbox.com/kb/applications?hsLang=en#producer) - [Case Library](https://hub.medinbox.com/kb/applications?hsLang=en#case-library) - [Microsoft Windows](https://hub.medinbox.com/kb/applications?hsLang=en#microsoft-windows) - [Communication Apps](https://hub.medinbox.com/kb/applications?hsLang=en#communication-apps) - [Intercom](https://hub.medinbox.com/kb/intercom?hsLang=en#main-content) - [Getting Started](https://hub.medinbox.com/kb/intercom?hsLang=en#getting-started) - [Product-specific Troubleshooting](https://hub.medinbox.com/kb/intercom?hsLang=en#product-specific-troubleshooting) Copyright © 2026, Medinbox