---
title: "Camera - \"NO RTSP SIGNAL\""
description: Medinbox Support
---

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# Camera - "NO RTSP SIGNAL"

You've recently initiated a new case, but instead of your camera feed, you're encountering the message 'NO RTSP SIGNAL'.

![](https://support.medinbox.com/hubfs/Knowledge%20Base%20Import/10965635445789-1.png)

If you powered on the camera after launching Medinbox Producer, please stop and restart the software. This should resolve the issue.

If the camera still does not display the feed:

- Reach the corresponding camera and check if it is correctly powered and connected to the Medinbox system. Make sure the cables are correctly seated.
- A green LED should be visible on the camera base.

The camera can be connected in two ways:

1. Through an Ethernet cable (CAT5e, CAT6...).
2. Through a power supply for the power, and an SDI cable for the video feed - if this is the case the mentionned issue cannot happen.

The cameras are connected using static IP addresses. 

To check if the adapter is correctly configured:

- Close Medinbox if it's opened.
- On the Welcome menu, press Settings in the top right corner.
- Click on IP settings or Network settings (depending on the version of the software)

![](https://support.medinbox.com/hubfs/Knowledge%20Base%20Import/10900911379613-1.png)

 

- Right-click on your camera adapter, **USB to Ethernet adapter.**
- **It never is the Intel Ethernet connection.**
- Click on properties :

![](https://support.medinbox.com/hubfs/Knowledge%20Base%20Import/10900959855389-1.png)

- Double-click on **Internet Protocol Version 4**, you should see this screen :

![](https://support.medinbox.com/hubfs/Knowledge%20Base%20Import/10901004496797-1.png)

 

- Set the IP address of the adapter to 192.168.2.1.
- Set the Subnet Mask to 255.255.255.0
- Leave the other fields empty.

 

If all attempted solutions have been unsuccessful, please don't hesitate to **contact Medinbox Support Services** for further assistance: *support@medinbox.com*

 

Related to

- [Camera](https://support.medinbox.com/hc/en-fr/search?content_tags=01KEYD6N68AKZWQD3JTPVF1NPF&utf8=%E2%9C%93&hsLang=en)

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