---
title: Air – Complete WiFi Setup and/or Captive portal via Admin Session
description: Complete captive portal login and internet-based authentication when browser access is restricted in the Medinbox-user session.
---
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1. [Medinbox Support](https://hub.medinbox.com/kb?hsLang=en)
2. [Air](https://hub.medinbox.com/kb/air?hsLang=en)
3. [Getting started](https://hub.medinbox.com/kb/air?hsLang=en#getting-started)
# Air – Complete WiFi Setup and/or Captive portal via Admin Session
## Use the administrative Windows session to authenticate network access and enable internet-dependent services for the standard user environment.
⚠️ Important: A complete step-by-step guide (including a **video tutorial**) is available at the end to help users perform this procedure independently, see the Link at the end of this KB, or [HERE](https://medinbox.sharepoint.com/:f:/s/SupportTeam/IgDNPTA-OblASZpnD4MaeznvAf7lrf09iOjWTA6hlE99aFs?e=NAF8ho).
### Scope
This article explains how to use the **admin session (Medinbox-service)** to perform actions requiring internet access, such as **web-based authentication (captive portal)**, when the standard user session (Medinbox-user) is restricted.
### Context
Medinbox systems typically include two Windows sessions:
- **Medinbox-user (Standard Session)**
- Restricted permissions
- No access to web browsers
- Used for normal operations
- **Medinbox-service (Admin Session)**
- Administrative privileges
- Full access to web browsers and network settings
Some operations (e.g., **via browser**) require the use of the admin session.
### Use Case
This procedure applies when:
- A service requires **browser-based authentication (captive portal)**
- The Medinbox-user session cannot access internet browsers
- Authentication must be completed to enable functionality
### Procedure
### 1. Access the Admin Session
1. From the Windows login screen, select:
```
Medinbox-service
```
2. Enter the administrator credentials (provided by Medinbox Support).
3. Once logged in:
- Connect to the appropriate **Wi-Fi network** (if required)
- Open a web browser (e.g., **Google Chrome**)
### 2. Perform Web Authentication (**captive portal**)
1. Access the required platform.
2. Complete the **browser-based authentication (captive portal)** process.
⚠️ **Important:**
- Do **not close the browser** after authentication
- The session must remain active in the background
### 3. Return to the User Session
1. Press:
```
Ctrl + Alt + Delete
```
2. Click:
```
Switch user
```
⚠️ **Do NOT select “Sign out”**
3. Select:
```
Medinbox-user
```
4. Log in normally.
### Expected Result
- The admin session remains active in the background
- Authentication remains valid
- The Medinbox-user session can use the authenticated service
### Additional Resources
A complete step-by-step guide (including a **video tutorial**) is available to help users perform this procedure independently:
This resource includes:
- A detailed written procedure
- A visual walkthrough of the process
### Important Notes
- Do **not sign out** from the Medinbox-service session
→ This will cancel the authentication
- Do **not restart or shut down the system** during the process
- The admin session must remain open for the authentication to persist
- [Corebox](https://hub.medinbox.com/kb/corebox?hsLang=en#main-content)
- [Getting started](https://hub.medinbox.com/kb/corebox?hsLang=en#getting-started)
- [Product-specific Troubleshooting](https://hub.medinbox.com/kb/corebox?hsLang=en#product-specific-troubleshooting)
- [Air](https://hub.medinbox.com/kb/air?hsLang=en#main-content)
- [Getting started](https://hub.medinbox.com/kb/air?hsLang=en#getting-started)
- [Product-specific Troubleshooting](https://hub.medinbox.com/kb/air?hsLang=en#product-specific-troubleshooting)
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- [Getting Started](https://hub.medinbox.com/kb/intercom?hsLang=en#getting-started)
- [Product-specific Troubleshooting](https://hub.medinbox.com/kb/intercom?hsLang=en#product-specific-troubleshooting)
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